Policies and FAQs

  • What is your Cancellation Policy?

    We like to give the benefit of the doubt to our clientele. We take into consideration all sides of a set of circumstance before determining whether or not you will be charged a cancellation fee. Here are the basic criterion for our determination of whether, or how much of a refund you might expect.

    * Up to 12 hours prior to your service, there will be no fee will be charged.

    * Six hours up to <12 hours prior to your appointment time, you will be charged a 50% late cancellation fee. 25% of this late cancellation fee may be used toward a future appointment when rescheduled within three (3) days. Cancellation of the rescheduled appointment without notice will forfeit your credit.

    * Cancellations six hours or less from your service time will be charged the full cost of service. 25% of which may be used toward a rescheduled service.

    * A ‘NO SHOW’ for an appointment will be charged 100% of the cost of service.

    Please communicate with us so we may take into consideration any unique circumstance.

  • When should I arrive for my appointment?

    If this is your first time with us, please arrive 15 minutes early so that we may greet you and perform an intake that will not take up table time. For returning guests, please arrive a five to ten minutes before your appointment.

  • Is there parking?

    There is street parking, and a garage next door, however, less expensive garage parking is located a block and a half south at the Schoolhouse Garage (see link below).

  • Package refund options.

    Regarding packaged services, subscriptions, or services sold at a discount. Refunds may be available, however, the following guidelines affect your refund amount.

    1) All items revert to their original pricing, including any services that have been redeemed. For example, a four pack of massage purchased at the discounted rate, where three services have been used would be returned based upon the value of the three used appointments calculated at the standard rate, and the remaining amount will be refunded to the purchaser in the form it was made, unless other arrangements are agreed upon by the two parties.

    2) The remaining service may also be converted to a Gift Card at the remaining value, or a substituted service may be allowed. Communicate with Myopothecary to determine your preference.

  • What to expect

    We bring our 30 years’ experience to the table, but your comfort is the most important factor in both getting what you want and enjoying your experience.

    Draping is the most common concern for new guests. Whether you are a veteran receiver of massage or new to receiving, know that we drape professionally and for your modesty and comfort.

    Here are some common questions that arise:

    1) How much do I undress for my massage? This is up to you, however, there are some considerations. We often say, ‘Undress to the level of your comfort’, and draping is such that the only area of your body exposed in the area being worked on. This means that no additional areas are revealed while working one area.

    2) What about when I turn over? When a guest turns over, you are also still covered and at most, the area exposed with draping is the decollete, which is the area of the upper chest, down to the armpits. The only caveat to this is when we use an abdominal drape to work the psoas or abdomen. In this instance, you are carefully covered by a sheet as we prepare to work below the ribs, and above the hips. Draping is continually covering breast tissue at all times. You are never exposed in a professional massage.